Privacy Policy

Coldsy ("we," "us," "our") respects your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use Coldsy's platform and services.

By using Coldsy, you agree to the collection and use of information by this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

• Account Information: Name, email address, password, and company information.

• Billing Information: Payment details (e.g., billing address, credit card information) when purchasing Paid Services.

• Usage Data: Information about how you use Coldsy (e.g., features used, pages visited, actions taken).

• Communication Data: Content you create, send, or receive using our services (emails, support tickets, scheduling info).

• Technical Data: IP address, browser type, device type, and usage analytics via cookies and tracking technologies.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve Coldsy services.

• Personalize your experience on the platform.

• Process payments and manage subscriptions.

• Communicate with you (account notices, product updates, customer support).

• Ensure security and prevent abuse or misuse.

• Comply with legal obligations.

3. Legal Bases for Processing (GDPR Compliance)

We process your data based on the following legal bases:

• Contractual necessity: To provide the services you request.

• Consent: Where you have given us clear permission (e.g., marketing emails).

• Legitimate interests: To improve our services and prevent fraud.

• Legal obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your data with:

• Service Providers: For payment processing, hosting, analytics, email delivery, and customer support.

• Compliance and Safety: If required by law or to protect our rights, privacy, safety, or property.

• Business Transfers: If Coldsy is involved in a merger, acquisition, or asset sale.

We do not sell or rent your data to third parties.

5. Data Retention

We retain your data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your account and associated data at any time.

6. Your Rights

Under GDPR and other data protection laws, you have the right to:

• Access, update, or delete your information.

• Object to or restrict the processing of your information.

• Withdraw your consent at any time.

• Request data portability.

• File a complaint with a data protection authority.

To exercise these rights, please contact us at info@coldsy.io.

7. International Data Transfers

Coldsy is headquartered in India. Your data may be processed and stored in other countries where privacy laws may not be as protective as your jurisdiction.
We use standard contractual clauses or other safeguards to ensure lawful data transfers.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enable core functionality (login, session management).

• Analyze usage patterns and improve performance.

• Personalize your experience.

You can control cookies through your browser settings.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect your data.
However, no system is completely secure. Use Coldsy at your own risk.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on our website or via email.

Your continued use of Coldsy after changes become effective means you accept the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your data or this Privacy Policy, contact us at:

Email: info@coldsy.io