Terms and Conditions

Welcome to Coldsy! These Terms and Conditions ("Terms") govern your access to and use of Coldsy ("we," "our," or "us") and its related services, including AI-powered outreach, support ticketing, appointment scheduling, and any other features we offer.

By accessing or using Coldsy, you agree to be bound by these Terms. If you do not agree, you may not use our services.

1. Use of Our Services

• You must be at least 18 years old and have the legal authority to enter into a binding agreement.

• You agree to use Coldsy only for lawful purposes and by these Terms.

• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Services Provided

• Coldsy offers tools to facilitate AI-powered cold outreach, lightweight customer support, and appointment scheduling.

• We may add, modify, or discontinue services at any time with or without notice.

3. User Content

• You retain ownership of any content (such as email templates, messages, and contact data) you submit through Coldsy.

• You grant us a non-exclusive license to use your content solely to operate, improve, and provide our services.

4. Payment Terms

• Some features of Coldsy may require payment ("Paid Services").

• By subscribing to Paid Services, you agree to pay the applicable fees and any taxes.

• All fees are non-refundable unless otherwise stated.

5. Acceptable Use

You agree not to:

• Use Coldsy for spam, abuse, unlawful communications, or any activity that violates applicable laws.

• Reverse engineer, decompile, or attempt to extract the source code of Coldsy.

• Misuse our AI systems or services in ways that harm Coldsy or others.

6. Intellectual Property

• All Coldsy branding, logos, trademarks, and software are the property of Coldsy and protected by intellectual property laws.

• You may not use our branding without our prior written consent.

7. Disclaimers and Limitation of Liability

• Coldsy is provided "as is" without warranties of any kind, either express or implied.

• We are not liable for indirect, incidental, or consequential damages resulting from your use of Coldsy.

8. Termination

• We may suspend or terminate your access to Coldsy if you violate these Terms.

• Upon termination, your right to use Coldsy will cease immediately.

9. Changes to Terms

• We may update these Terms from time to time. We will notify you of material changes, and your continued use of Coldsy after changes means you accept the new Terms.

10. Data Protection and GDPR Compliance

If you are located in the European Economic Area (EEA), United Kingdom (UK), or other regions with data protection laws, you acknowledge and agree that we process your data by applicable data protection laws, including the General Data Protection Regulation (GDPR).

We commit to:

• Only collect, use, and store your data with your consent or as necessary to provide our services.

• Implement appropriate technical and organizational measures to protect your data.

• Allow you to exercise your rights, including access, correction, deletion, and data portability, where applicable.

For more information, please refer to our Privacy Policy.

11. Refund Policy

Coldsy operates on a subscription-based model for Paid Services.

• No Refunds: All payments made are non-refundable, including but not limited to subscription fees, usage fees, and any additional service fees, except where required by law.

• Cancellation: You may cancel your subscription at any time, but you will not receive a refund for any fees already paid for the current billing period.

• Exceptional Cases: In the rare event of a billing error on our side, we will review refund requests on a case-by-case basis.

Please review any applicable payment terms when purchasing Paid Services.

12. AI Disclaimer

Coldsy incorporates artificial intelligence (AI) to assist with outreach suggestions, support communication, and scheduling.

• The outputs generated by Coldsy’s AI (including outreach drafts, conversation prompts, or meeting recommendations) are based on probabilistic models and should not be considered guaranteed, error-free, or a substitute for professional advice.

• You are solely responsible for verifying the accuracy, appropriateness, and legality of any AI-generated content before using it.

• We disclaim any liability for actions taken based on AI-generated suggestions.

By using Coldsy, you acknowledge and accept these AI limitations.

13. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@coldsy.io